Last updated on 19 Jan 2023
Housekeeping is most often one of the most neglected areas in hotels. Housekeeping is basically the upkeep and maintenance of the cleanliness and order in a hotel. Here are 6 tips on how to maintain exceptional housekeeping practices:
1. Keep the Hotel in Order
The housekeeping department is one of the toughest in the hotel industry. Hoteliers need to address staff retention and constantly motivate housekeepers. Leading hotel managers suggest that executive housekeepers be hired on attitude rather than on talent!
2. Keep Up with Presentations
Gone are the days when the housekeeping department was ho-hum. People need to feel good about themselves before making others feel better. Same goes for the housekeeping department — from well-groomed appearances to prim and proper presentation topped with a bright smile, housekeeping staff is getting metamorphosed by the day.
3. Anticipate Guest Needs
Hotels are training employees to assess and identify guests' needs even before they know it themselves. For example, if a couple is arriving with a toddler in tow, providing a high chair in the restaurant for the child's use is a polite gesture that would speak volumes.
4. Be Part of the Memorable Experience
Neat and tidy is every housekeeper's vision, but hotels should make housekeepers an integral part of the guest experience — giving them room to reinvent their guidelines and concepts to provide for guests in an empathic manner. For instance, if you have guests arriving to celebrate an occasion, giving them appropriate gifts or hotel souvenirs acknowledges their hidden desire for a complete experience.
5. Get the Basics Right
The housekeeping department functions as a mediator between the supplies and service department — from replacing light bulbs to providing any-time assistance for guests. The housekeeping department works by burrowing deeply on how to uplift the standards of housekeeping. Brisk and prompt service also implies taking care of guests' utilities in their absence. The housekeeping department thrives on trust, yearns on service and runs on motivation!
6. Motivate
Keep your housekeepers' chin up by applauding their role in the success of the hotel. Motivation drives the functioning of every business — housekeepers need to feel valued to bring more to their demanding roles. Capitalize on a well-formulated housekeeping system to help keep your hotel fresh, pleasant, clean and inviting to have your guests visit over and over again!
