Managing a hotel property requires the right technology. A Property Management System plays a crucial role in keeping hotels running with ease and efficiency. It is vital for all daily operations — from the moment a guest starts searching for a room to the moment they check out.
The Importance of a PMS in the Hotel Industry
A modern PMS has evolved dramatically and now extends well beyond front desk operations. It enables hoteliers to deliver seamless guest experiences by integrating housekeeping, distribution across multiple channels, revenue management, food and beverage operations, and post-stay guest engagement.
Less Time on Administrative Tasks
The right hotel PMS completes a great deal of administrative work automatically, freeing you to focus on more important tasks like guest experience and revenue strategy.
Bigger Online Presence
An efficient hotel PMS allows you to get listed on and manage multiple online platforms from a centralised system. Without a PMS, managing inventory and rates across all platforms becomes extremely difficult.
Flexible Rate Management
With a PMS in place, you have full flexibility in setting rates at any given point. Plan rates deep into the future, making your pricing strategies more efficient and proactive.
Increase in Bookings
By improving online presence, optimising rates, and streamlining operations, a PMS inevitably helps increase occupancy and booking volume.
Key Features to Look For
A Smart Calendar
An interactive calendar gives hoteliers ease in viewing reservations and availability. Smart systems offer a centralised reservation system to capture bookings from all sources with guest details in one place.
Rate Planning
In today's market, room rates are influenced by season, day of week, and demand patterns. A good PMS lets you create multiple rate plans well into the future without constant manual intervention.
Integrated Channel Manager
Distribution of inventory across all major OTAs is the most important and profitable way for small and medium hotels to compete. A channel manager integrated into the PMS lets you update inventory and prices across every OTA from a single place.
Reports & Analytics
A PMS should provide daily, weekly, and monthly reports — sales reports, manager reports, account receivable reports, and inventory availability reports. Track RevPAR, occupancy, ARR, pre-booking patterns, revenue, taxes, and staff activities on a daily basis.
Direct Booking Engine
Direct bookings are the long-term goal for every hotelier. While OTAs help increase occupancy, they charge hefty commissions. A booking engine on your hotel's website with online payment collection is essential for building commission-free revenue.
Point of Sale (POS)
A good POS tracks every micro-sale within the property — from restaurant to spa — and enables flexible invoicing at any point during the guest's stay.
Databases
A cloud-based PMS maintains customer databases to help hoteliers keep records of all guests and their preferences. This enables personalised service for returning guests and builds lasting relationships.
DJUBO is a leading cloud PMS for hotels of all sizes — a complete 360-degree hotel technology suite for front desk management, distribution, revenue management, rate shopping, and online reputation, all under one roof.
Book a demo with DJUBO to find out how it can help drive your hotel revenues.
