DJUBO Terms & Conditions(tnc)

Last updated: May 2025

Welcome to DJUBO!
These Terms and Conditions (“Terms”) govern your access to and use of the DJUBO website (https://www.djubo.com) and all related services (collectively, the “Platform”), operated by Saaranya Hospitality Technologies Pvt Ltd (“DJUBO”, “we”, “us”, or “our”). By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, you must not access or use the Platform.

1. Eligibility and Account Registration

• Eligibility: You must be at least 18 years old or the age of majority in your jurisdiction (whichever is higher) and legally capable of entering into contracts to use this Platform.
• Account Security: You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify DJUBO immediately of any unauthorized use or security breach.

2. Services Provided

• DJUBO provides cloud-based software and technology solutions for the hospitality industry, including property management, booking engines, channel management, analytics, and related tools.
• DJUBO may integrate with third-party services. DJUBO is not responsible for the acts, omissions, or performance of such third parties.

3. Intellectual Property

• All content, software, trademarks, and intellectual property on the Platform are owned by DJUBO or its licensors.
• You may not copy, modify, distribute, sell, or lease any part of our Platform or included software, nor may you reverse engineer or attempt to extract the source code.
• You are granted a non-exclusive, non-transferable, revocable license to access and use the Platform for its intended purpose, subject to these Terms.

4. User Content

• You are solely responsible for any content you upload, post, or transmit via the Platform.
• You may not post content that is unlawful, defamatory, infringing, obscene, or otherwise objectionable.
• By posting content, you grant DJUBO a worldwide, royalty-free, non-exclusive license to use, reproduce, modify, and display such content for the purpose of operating and improving the Platform.
• DJUBO reserves the right, but is not obligated, to remove content that violates these Terms or is otherwise objectionable.

5. User Content

• Your use of the Platform is subject to our Privacy Policy, which describes how we collect, use, and protect your information.
• DJUBO implements reasonable security measures but cannot guarantee absolute security of your data.

6. Subscription Payments and Billing

• Subscription Payments: All subscription payments made under any promotional or standard offer are non-refundable and non-adjustable.
• Commencement of Billing Period: The billing period begins on the date the user receives a welcome communication confirming the activation of services.
• Onboarding Delays: Any delay in submitting required onboarding documentation or data beyond 7 days will result in the initiation of the billing cycle.
• Rate Adjustments: Subscription rates are subject to change, especially if additional rooms or units are added to an existing property. The updated rates will reflect the prevailing pricing at the time of such additions.
• Refund Policy: Once onboarding has begun, subscription fees are non-refundable. No credits, refunds, or prorated billing will be provided for mid-month subscription cancellations.
• Acceptance of Terms: By proceeding with any subscription or payment, the user acknowledges and agrees to all the terms and conditions outlined herein and on the associated legal policy page

7. Payment, Fees, and Charges

• Payment Gateway Charges: Commissions related to booking engines, quick payment options, and electronic collections are governed by applicable payment gateway charges and platform fees. This includes charges for international cards, based on the user's contract with the payment processor.
• Late Payment Charges: A penal interest of 18% per annum will be applicable for delays in settling invoices that exceed 7 days.
• Taxes: You are responsible for all applicable taxes.

8. Deactivation and Refunds

• Deactivation Policy: Service deactivation requests must be sent via official registered email ID to designated support channels. Clients remain liable for all dues up to the point of deactivation. In cases where specific bundles are discontinued, revised pricing for remaining bundles will apply as per the current rate at the time of the change.
• No Refunds: Once onboarding has begun, subscription fees are non-refundable. No credits, refunds, or prorated billing will be provided for mid-month subscription cancellations.

9. Third-Party Integrations and Disclaimers

• Third-Party Integration Disclaimer: While sync features with third-party platforms may be enabled, the responsibility of registering and managing accounts with these third parties (e.g., listing portals or ad platforms) rests solely with the user. The absence of required payment methods, such as credit cards, on the user’s end will not warrant a refund.
• Payment Gateway Onboarding: Onboarding with payment gateway partners is subject to the availability of mandatory documentation and approval by relevant financial institutions. This process is separate from the subscription terms and does not influence associated fees or conditions.

10. Competitor Tracking Services

• Base Pricing: Includes a fixed number of competitors for analytics services.
• Additional Competitors: Additional competitors can be added at an extra monthly cost per competitor.
• Competitor Changes: Competitor names may be changed at an additional service fee per change request.

11. Limitation of Liability

• The Platform is provided “as is” and “as available” without warranties of any kind, express or implied.
• To the fullest extent permitted by law, DJUBO, its affiliates, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
  • Your use or inability to use the Platform;
  • Any unauthorized access to or use of our servers and/or any personal information stored therein;
  • Any interruption or cessation of transmission to or from the Platform;
  • Any bugs, viruses, trojan horses, or the like that may be transmitted to or through our Platform by any third party
  • Any errors or omissions in any content or for any loss or damage incurred as a result of the use of any content posted, emailed, transmitted, or otherwise made available via the Platform
• Maximum Liability:In no event shall DJUBO’s aggregate liability for all claims relating to the services exceed the amount paid by you to DJUBO for the past twelve (12) months.

12. Indemnification

You agree to indemnify, defend, and hold harmless DJUBO, its affiliates, directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs or debt, and expenses (including but not limited to attorney’s fees) arising from:

• Your use of and access to the Platform;
• Your violation of any term of these Terms;
• Your violation of any third-party right, including without limitation any copyright, property, or privacy right;
• Any claim that your content caused damage to a third party.

13. Third-Party Services and Links

• The Platform may contain links to third-party websites or services that are not owned or controlled by DJUBO. DJUBO assumes no responsibility for the content, privacy policies, or practices of any third-party websites or services.
• You acknowledge and agree that DJUBO shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any such content, goods, or services available on or through any such websites or services.

14. Termination

• DJUBO may terminate or suspend your access to the Platform immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
• Upon termination, your right to use the Platform will immediately cease.

15. Modification of Terms

• DJUBO reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 15 days’ notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Platform after those revisions become effective, you agree to be bound by the revised terms.

16. Governing Law and Jurisdiction

• These Terms shall be governed and construed in accordance with the laws of India, without regard to its conflict of law provisions. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the District Court of Gautam Budha Nagar, Uttar Pradesh, India

17. Miscellaneous

• Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.
• Entire Agreement: No waiver of any term shall be deemed a further or continuing waiver of such term or any other term.
• Waiver: Competitor names may be changed at an additional service fee per change request.
• Force Majeure: DJUBO shall not be liable for any failure to perform due to causes beyond its reasonable control, including but not limited to natural disasters, war, strikes, or internet outages.
• No Professional Advice The information provided on this Platform is for general informational purposes only and does not constitute professional advice.